Shipping Policy

Order Cancellation

Once an order is placed, it enters processing immediately and cannot be canceled. If you’d like to return your order after it arrives, please contact our support team to start the return process.

Lost or Missing Packages

Please double-check your shipping address before placing your order. Thoson is not responsible for incorrect addresses provided at checkout.

If the error is on our end, we’ll take full responsibility and send a replacement at no cost.

Customs & Duties

Thoson is not responsible for customs fees or import taxes once the order has shipped. By completing your purchase, you acknowledge that customs charges may apply depending on your country’s regulations.

Delivery Timescales

Please consider the following timeframes for receiving your order:

Processing Time: 3-5 business days.

Shipping Time: 6-12 business days.

The total estimated time from when you place your order to when you receive it is the sum of both periods.

Tracking Information

Once your order ships, you'll receive a confirmation email with a tracking number.