Return & Refund Policy

At Thoson, your satisfaction means everything to us. If you're not completely happy with your purchase, we’re here to help.

Return Window
You can request a return within 15 days of receiving your order.

Return Conditions

• Items must be unused.

• Once we receive your return, we’ll inspect the item. If it shows signs of use, we won’t be able to approve the return.

• To start a return, please contact our customer service team with your order number and reason for return.

Return Shipping

• If the item is defective or incorrect, return shipping is free—we’ve got it covered.

• For all other returns, you’ll be responsible for the return shipping costs.

Refunds
Once your return is received and approved, we’ll process your refund to the original payment method within 1–3 business days.