Return & Refund Policy

Return & Refund Policy

At Thoson, we strive to provide clear and transparent return and refund terms.

Return Eligibility

Customers may request a return within 15 days of receiving their order. Return requests submitted outside this period may not be accepted.

Return Conditions

• Items must be unused, unassembled, and in original packaging.
• All returns require prior authorization before being sent back.
• Returned items are inspected upon receipt.
• Returns may be refused or partially refunded if items show signs of use, damage, or alteration.

To request a return, please contact our customer support team at help@thoson.com with your order number and reason for return.

Order Cancellations

Orders cannot be canceled once they have been shipped or are in transit. Customers must wait until the order is delivered before requesting a return.

Return Shipping

• Defective or Incorrect Items:
  If the item received is defective or incorrect due to our error, Thoson will cover the return shipping costs.
• All Other Returns:
  For non-defective returns (including change of mind), customers are responsible for return shipping costs. International return shipping costs are the responsibility of the customer unless otherwise stated in writing.

Refunds

Once a return is received and inspected, approved refunds will be issued to the original payment method within 1–3 business days.

Original shipping fees (if applicable) are non-refundable unless the return is due to an error on our part.

Exclusions

Certain items may be ineligible for return due to hygiene, safety, or regulatory reasons. Any such exclusions will be clearly indicated on the product page where applicable.

Contact Information

For questions related to returns or refunds, please contact us at help@thoson.com.